HOME OF INFORMATION ACADEMY
Our Services
A solid foundation is based on fundamentals—these are our big three.
Leadership
Engagement
Service
Advisory Services
We have expertise in key customer-experience and employee-focused topics and are ready to share those learnings with you—whether it’s from the initial assessment to the implementation, organization-wide rollouts, sustainment, or a unique combination all your own. Designed as an insights-based methodology and built on a continuous-improvement cycle, this process is flexible and based on your needs, and often includes:
- Best practices
- Employee interviews and surveys
- Coordinated cross-functional teams
- Facilitated dialogue
- Targeted employee engagement
- Support—tool kits, reassessments and skills-based training
Meetings, Seminars, Workshops Conferences
No matter your objective, we can help you enhance your meeting or event with relevant, meaningful content. Our content is available in various formats tailored to fit your agenda needs. As a recognized leader in training and professional development, our BQA and HRDC-accredited Information Academy, which we host, focuses on presenting content relating to Leadership Excellence, Quality Service, and Employee Engagement—essential elements of the customer experience.
Professional Development Courses
Leadership Excellence:
this course is based on an African ethos which is Botswana based, called Botho It teaches us about life, love, self leadership, team leadership, organizational leadership, and performance management. The course is accredited with HRDC and it is called management and leadership.
Employee Engagement:
We will show you how to influence your organization to create a thriving culture and foster strong employee engagement. You can see how all of this comes together to help boost your business outcomes.
- Adapt BLF business insights
- Shape your work culture
- Use best practices training strategies
- Improve communication
- empower employees
- strengthen morale
- Create a supportive environment
Quality Service:
We share the operational practices that have been used to serve guest globally. Excellent service results from truly understanding the customer's needs and putting the right guidelines and customer service standards in place, so you can exceed customer expectations.
- Assess and improve commitment to quality service
- become a provider of choice
- Design standards for quality service
- Evaluate the needs, wants, stereotypes and emotions of your customers
- Understand the processes necessary to develop a culture that consistently delivers exceptional service
- Recover effectively from a service failure and turn it into an opportunity to strengthen customer relations
Executives, Entrepreneurs, Professionals, Emerging Professionals
As a business owner, you may be faced with many of the same issues that we had to solve—including developing your leaders, motivating your staff and providing great customer service. We teaches the time-tested principles and business practices utilized by today's executives, professionals, entrepreneurs and emerging professionals to address current issues.
Meeting Planners
Whether you're an in-house professional tasked to set up a leadership conference or an event planner hired to organize an annual convention, a wedding, corporate party Neat Creats Park offers invaluable business insights that can help inspire you and your organization. You can use our facilities to host your events or you can host them where ever you want we will be there to help you. We'll share our expertise in leadership, employee engagement and service, which can be tailored to the needs of any agenda.
OUR LOCATION
Neat Creats, Mmatshipa, Matebeleng: Off Phakalane Matebeleng Road, Kgatleng District, Botswana.
+267 73 974 245 | +267 74 71 4 707 | +267 75 177 527
© Neat Creats Park- The Place To Be